Our Policies
Contracts & Legal Stuff
Plan Documents
Other Important Things
Authorised Representative
A customer can appoint an Authorised Representative
to act on their behalf, if the customer requires. A person made an Authorised
Representative has the power to act on the customer’s behalf as if they are the
customer or, if the Authorised Representative has more limited rights, the
level of access that the Authorised Representative has to the customer’s
information.
User Contact (Advocate)
User contacts (also known as an Advocate) have the
lowest authority on a customers account. An advocate may be useful if you have
a housemate who may need to troubleshoot the service in your absence, but you
don’t want to let them make any changes on your account.
Advocates can:
Carry out
troubleshooting on the service with the assistance of CWNet Support.
Advocates cannot:
Lodge any faults
Access billing/account
related information including passwords
Approve billing of a
possible Incorrect Callout Fee
Make changes to the
account details
Add, change, cancel or relocate any services
To appoint an Authorised Representative or Advocate please download and complete the form above and send it to accounts@cwnet.com.au
CWNet offers a range of ways to control your spend.
For Broadband services with a data limit, these by default are shaped (slowed
down) rather than you being charged for excess data. You can choose to purchase
a data block to restore your connection to full speed. All residential
Broadband customers are on month-to-month plans allowing for a change to lower
cost plan at any time.
Tips on keeping safe online
The Internet is a great source of information and
entertainment, however there are steps you should take to protect yourself and
children whilst online to ensure that your experience on the Internet is a good
one.
Top Tips
Install Anti-virus Software
Every computer should have up to date anti-virus
software. Anti-virus software ensures that your computer is protected from
infection from programs that are designed to take control of your computer.
There are many anti-virus programs on the market. Windows also has security and
basic anti-virus protection that can be set and enabled in Windows settings.
Here are some options when it comes to anti-virus software –
Install and configure a firewall
Installing and enabling a firewall helps to prevent
unauthorised access to your computer. Most operating systems, such as Windows,
Mac and other systems have firewalls pre-configured. There is also software and
hardware available that can increase security.
Ensure you keep software updated
From time to time, software companies release
security updates and fixes. It is important that you update software to ensure
you have the latest versions and fixes so that your system is secure.
Think before opening email attachments
Don’t open suspicious emails or attachments from
unknown sources. Don’t click on links in emails requesting your personal
details. If the email looks suspicious, do not respond, simply delete the
email.
Ensure you have strong passwords
Make sure any passwords you use online are strong
and are a combination of letters and numbers
Check your sent items file or outgoing
email
If you find unknown messages in your out box, it is
a sign that your computer may be infected with spyware.
Stop and think before you share any
personal or financial information
Before sharing any financial or personal
information, always check that the person or company requesting the information
is valid and secure.
Configure your wireless network
securely
If you are using a wireless router/modem, enable
the security features with a strong password. Use WPA or WPA2 encryption on
your Wi-Fi equipment (WEP is an older standard and is less secure). Refer to
your router/modem manual. All wireless installs completed by CWNet are secure.
For further information you can visit the
Australian Government’s website www.staysmartonline.gov.au.
Protecting Your Kids Online
It is important to know what your children are
doing online. Make sure they know how to stay safe and encourage them to report
anything suspicious. Supervising your children’s Internet use is probably the
most effective way of protecting them. Even the best filtering software cannot
be effective in filtering inappropriate content 100% of the time. For further
information about online safety go to the Australian Government’s Cybersafety
website – www.esafety.gov.au – or the Think You Know website – http://www.thinkuknow.org.au.
Complaints about Content
All Internet users have the right to complain about
sites they find offensive. The Australian Communications and Media Authority
(ACMA) provides details of the complaint process and procedure. Reports of
offending sites can be made to ACMA. https://www.acma.gov.au/complaints
Spam Filtering
Email spam is a constant problem on the Internet.
While there’s no perfect solution that will keep your email mailbox clean,
there are many simple steps you can take to alleviate the problem. The
Australian Communications and Media Authority have compiled some information on
how to deal with spam and suggestions for potentially avoiding it. For more
information visit their website here. https://www.acma.gov.au/avoid-sending-spam
Some simple tips for avoiding spam is –
Do not reply to spam email
– Once you reply you will end up with more spam
Do not click
on the “To be removed from this mailing list” option – this will confirm your
email address and more spam will be sent to you
Do not use your email address on
suspect websites or signup forms as they may use / sell
your address to spammers
Reporting of spam to CWNet and other
ISPs
If you believe you’ve received spam email from CWNet
please contact us here. If you have received spam from another ISP please see
the ACMA website here in regards to reporting.