Financial Hardship Policy

We are here to help

At CWNet, we understand that life can sometimes present unexpected financial challenges. We are committed to supporting our community members during these difficult times. If you are experiencing financial hardship, please do not hesitate to reach out to us. We believe that everyone should have access to our services and activities, regardless of their financial situation.

Our team is here to work with you confidentially and compassionately to find a solution that ensures you can continue to have fair access to services. We will do our best to accommodate your needs and provide the necessary support. Your well-being and participation in our community are important to us. Please know that we are here to help and will make every effort to assist you through any financial difficulties.
If you need assistance, please contact us via email, text, phone, or the form below.
Thank you for being a valued member of our community.
Email

For sales or accounts contact Josie

accounts@cwnet.com.au

For technical questions contact James

info@cwnet.com.au

Phone

0429 659 220

(Mon-Fri 9.00am - 5.00 pm)

(Sat 10.00am - 3.00pm)

or TEXT 24/7 and we will get back to you ASAP


If you would prefer to nominate someone to discuss your account on your behalf please complete the below nomination form and email it through to accounts@cwnet.com.au 

Authorised representative form